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Frequently Asked Questions
Welcome to Elegance By Asma.
Elegance by Asma is based in London our clients recognise us for our unique designs in five catogories:
Elegance occasionelle (casual day wear)
Elegance preta porter (semi formal ready to wear)
Elegance deluxe (very formal)
Elegance nostalgic indulgence (traditional bridal wear)
Elegance bridal balanzac’24
Their focus is on comfort and style, with special attention to each and every detail of the garment.
From pre wedding functions to post wedding functions, we offer you with plenty of designs depending on your functions and your personalised style.
You can directly walk into our store and choose from a wide range of clothing ensembles that will make you go awestruck. We also have a team of professionals skilled artists who can customise your outfits depending on your needs. You just have to walk in and leave the rest to us.
The wide range of outfits offered by them are:
Lehngas
Sarees
Gowns
Anarkalis
Western fusion designer wear
Once you have chosen your products, add them to your cart by clicking on “Add to Cart”.
The order process has 4 stages:
Register by creating your own Elegance By Asma account, using your mobile number and entering the one time password . You can use this for future orders, to review previous orders, and to save items to your wishlist.
Fill in the delivery information: receiver’s name and address and select your delivery method.
Complete the payment information.
Review your order and submit it.
For any queries you can reach out to us at: asma@elegancebyasma.com , alternatively you can message us on facebook or Instagram.
We strive to ensure that all products listed on our website are in stock and available for purchase. However, we cannot guarantee the availability of any particular product. In the event that a product is out of stock, we will notify you and provide you with the option to wait for the product to become available or receive a refund.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect shipping information.
You can shop at Elegance By Asma without creating an account.
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.
You are currently viewing the UK version of our website. By default your order will be charged in GBP.
We accept all Visa, MasterCard. All payments are processed through a secure checkout system provided. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.
For information on delivery and shipping charges to your destination, view our Shipping options
All your purchases are insured against theft and accidental damage whilst in transit from Elegance By Asma to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
A signature requirement can be waived for packages delivered, however, you will still be required to sign for all international order.
At Elegance By Asma, we are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.
A conditional exchange may be offered in the form of credit for future purchases if the product you received is found to be faulty in terms of its quality or the workmanship; provided that you inform us within 48 hours of receipt. After you generate a query, our Quality Assurance Department will review your case and provide a solution. Customized orders or orders where a discount code has been applied are not eligible for a return, refund, or chargeback.